unique greeting cards

Delivery Information

Retail customers delivery information

How are orders delivered?

  • Delivery of your order to the UK mainland are despatched by Royal Mail or for heavier items by our courier.

How much is delivery?

  • Where free UK Mainland (or United Kingdom) delivery is offered this refers to Standard Rate UK Postal Delivery Areas only and not the Highlands and Islands or any premium rate UK Mainland locations as defined by the Post Office or our various approved carriers.
  • If in doubt please enquire before you buy to save disappointment.

What about postage outside of UK Mainland?

  • If your delivery is affected by this your order will be suspended until we have notified you by email of any additional charge that would be incurred and will include the option of a full and immediate refund if you have already paid as soon as you confirm how you wish to proceed.

How long does delivery take?

  • Subject to stock availability, we aim to dispatch all orders within 2 working days and deliver within 2-5 working days. We will contact you if there is a delay.

What if an item in my order is out of stock?

  • We aim to have all items in stock, however on the rare occasion items are out of stock we will contact you to arrange a delivery schedule

What if I miss my delivery?

  • If your delivery is larger than your letterbox or miss delivery via Royal Mail you will be carded and you can collect your order at the nearest Royal Mail depot by following the card instructions. If you miss delivery via our courier you will be carded and you can arrange a re-delivery or collect your order at their nearest depot.

What if my order does not arrive?

  • A Royal Mail package is declared lost after 15 working days, if you have still not received your order after this time we will either refund or re-despatch your order.

How can I track my order?

  • If you have not received your order after 5 working days of ordering contact us at orders@gelliedesign.co.uk and we will endeavour to find your delivery and resolve the situation.

Do you ship Internationally?

  • Yes we can ship worldwide. Please contact us for a shipping price before placing an order from outside UK mainland.
  • Please be aware these may be subject to additional local taxes and duties.
  • Gellie Design is not responsible for these charges.

Twitter

Login